Aim:

This seminar is designed to improve international telephone competence in a number of key communication area.

Content:

• International telephone rules and conventions in different countries
• Essential telephone phrases and vocabulary
• Giving and receiving information on the phone
• Politeness and diplomacy on the phone
• Understanding difficult speakers
• Speaking on the phone with confidence

During the seminar we will record and analyse authentic phone calls

Target Group:

Telephone Receptionists, Team Assistants, Executive Secretaries and Office Personnel who make and receive international calls